PeoplePartners Case Study: Change Management Project

Gen-i Operations

Client Need

The merger of three companies prompted Gen-i Operations to approach The People Group to manage the reorganisation of its 500 IT and telecommunications employees.  Some of the issues being experienced as a result of this merger included:

• No single reliable or consistent source of employee data
• A lack of clarity on job roles and responsibility
• No consistency of job titles and responsibilities across the business groups
• A number of key vacancies at the senior management level

Solution

Our first step was to gain an accurate view of the current state organisation.  Having verified all data our team worked with the senior management team to develop the desired future state structure.  A gap analysis was then undertaken for each role to identify the proposed impact of change.  The subsequent consultation period involved a comprehensive communication strategy, including roadshows, an intranet blog and website, along with 1:1 consultation meetings.

Outcome

The desired future state structure was successfully implemented using a model which reflected genuine consultation and the valuing of employees contributions and input.